Getting started

Everything you need to know to get up and running.

How do I create my first project?
From the home screen, tap Settings then Manage Projects. Tap the + button to create a new project. Enter your site name, project number, postcode, and add your gate locations. Tap Save and you're ready to start inspecting.
How do I conduct an inspection?
Tap New Inspection from the home screen. Select your project and gate. Enter the vehicle registration - the app will automatically look up the vehicle details from the DVLA. Work through each section: FORS accreditation, vehicle compliance, driver checks, and route information. Record your access decision and tap Save.
How does the DVLA vehicle lookup work?
When you enter a vehicle registration, Site Gate Check queries the DVLA database to retrieve the vehicle make, fuel type, CO₂ emissions, and engine details. This happens automatically and requires an internet connection. If you're offline, the data will sync when your connection is restored.
Where are my PDF reports stored?
Every completed inspection generates a PDF report that is automatically uploaded to your iCloud Drive. Reports are organised by project name in the Files app under Site Gate Check. These PDFs form your permanent audit trail and are never deleted by the app.
Can I use the app offline?
Yes. You can conduct inspections without an internet connection. DVLA vehicle lookups, route calculations, cloud sync, and NCR emails will all complete automatically when your connection is restored.
What is route mapping?
Enter the vehicle's previous postcode to calculate the journey distance and estimated CO₂ emissions. The app generates a route map showing the path taken, which is included in the PDF report. This helps you track delivery distances and environmental impact.

Sharing & teams

Working with gatekeepers across multiple gates.

How do I share a project with gatekeepers?
Open your project settings and tap Enable Sharing. This generates a unique invite code. Share this code with your gatekeepers - they'll use it to request to join the project. You'll receive a push notification when someone requests access, and can approve or reject from the project settings screen.
How do I join a shared project?
Tap the Join button on the projects screen. Enter the invite code provided by the project admin, along with your name. Tap Request to Join. You'll receive a push notification when the admin approves your request. Once approved, the project appears on your device with all gate locations ready to go.
Can gatekeepers see inspections from other gates?
Yes. All inspections from approved gatekeepers sync automatically across the project. The admin receives all inspection data and PDF reports regardless of which gate they were conducted at.
What is a nonconformance report (NCR)?
During an inspection, you can raise a nonconformance to flag a compliance issue. Add a description and evidence photos. The NCR is highlighted on the inspection PDF and automatically emailed to the project's NCR contact. The vehicle is flagged so any gatekeeper on the project is alerted if the same vehicle returns.
How do flagged vehicles work?
When a nonconformance is raised, the vehicle registration is automatically flagged. If that vehicle arrives at any gate on the project, an alert pops up showing the original NCR details. The gatekeeper can acknowledge the alert and, if the issue has been resolved, record the resolution with a description and evidence. This clears the flag and records the resolution on the PDF.
How do I set up NCR email notifications?
In your project settings, enter the email address where NCR reports should be sent in the Nonconformance Reporting section. You can enter multiple email addresses separated by commas. When any gatekeeper raises an NCR on the project, the full inspection PDF is automatically emailed to these addresses.

Delivery management

Booking portal, dashboard, and delivery tracking - available with the Pro plan.

What is the Delivery Management System?
The DMS is a complete delivery logistics tool built into Site Gate Check. It includes an online booking portal for your supply chain, a real-time web dashboard for the site team, automated email notifications, carbon tracking, and delivery reports. It's available with the Pro plan. Learn more →
How do I enable Delivery Management on my project?
Open your project in the app, go to Settings, and tap Enable Delivery Management. Configure your delivery time windows, capacity limits, active days, and unloading methods. A unique booking link and project code are generated automatically.
How do subcontractors book deliveries?
Share the booking link or project code with your supply chain. They visit the web portal, select a date and time window from the calendar, and fill in their delivery details. No account or app download is needed. A confirmation email is sent automatically.
How do I approve or manage bookings?
When a booking is submitted, the site team receives an email notification with a link to review it. You can approve (with laydown area, allocated plant, and driver instructions), reject, or request amendments. You can also manage all bookings from the web dashboard.
What is the delivery dashboard?
The dashboard is a web-based control panel accessible from any browser. It shows today's deliveries by time window, pending approvals, upcoming bookings, and a shareable booking link. You can also add exception bookings, block delivery slots, reschedule, cancel, or request amendments - all from the dashboard.
How does carbon tracking work for deliveries?
When a delivery vehicle arrives and is matched to a booking during a gate inspection, the journey distance and COâ‚‚ emissions are calculated automatically and linked to the booking. This data appears on the dashboard and in delivery reports with RAG colour coding (green, amber, red).
Do subcontractors need a subscription?
No. The booking portal is free for your supply chain to use. Only the site manager running the project needs a Pro subscription.
Can I generate delivery reports?
Yes. The dashboard includes a report page where you can filter by date range and view booking totals, arrival rates, early/on-time/late breakdowns, carbon summaries, and company performance. Reports can be printed or saved as PDF.
How are the carbon RAG colours calculated?
Carbon emissions per delivery are colour-coded using thresholds derived from DEFRA/DESNZ 2025 greenhouse gas conversion factors for UK road freight, assuming a predominantly Euro VI HGV fleet. Green indicates less than 50 kgCO₂e per delivery (typically local/urban trips under 30 miles). Amber indicates 50–150 kgCO₂e (regional deliveries of 30–100 miles). Red indicates over 150 kgCO₂e (long-distance deliveries exceeding 100 miles). These thresholds provide a practical benchmark for transport-related carbon intensity on construction projects. Zero-emission vehicles (electric/hydrogen) are always shown in green regardless of distance.

Plans & subscriptions

Managing your account and billing.

How does the free trial work?
You get 20 free inspections with no sign-up or credit card required. Simply download the app and start inspecting. When you've used your free inspections, choose a Pro, Admin, or Gatekeeper plan to continue.
What's the difference between Pro, Admin, and Gatekeeper?
Pro is for site managers who need delivery management alongside compliance inspections - it includes everything in Admin plus the full Delivery Management System. Admin is for project management, sharing, and inviting gatekeepers. Gatekeeper is for operatives at the gate who join shared projects to conduct inspections. All roles can raise NCRs and generate reports.
What's the difference between monthly and time packs?
Monthly subscriptions renew automatically each month and can be cancelled anytime from your iPhone Settings. Time packs are one-time purchases for 1, 3, or 6 months with no automatic renewal and no recurring charges.
How do I cancel my subscription?
Monthly subscriptions are managed through Apple. Go to iPhone Settings, tap your name at the top, then Subscriptions. Find Site Gate Check and tap Cancel Subscription. Time packs expire naturally and don't need cancelling.
What happens when my plan expires?
Your inspection data and PDF reports remain on your device and in iCloud Drive. You won't be able to conduct new inspections until you renew, but you can still view and export existing data.
How do I restore my purchases?
If you've reinstalled the app or changed devices, open the subscription screen and tap Restore Purchases. This will restore your active subscription from your Apple ID.
I have a redemption code - how do I use it?
Open the subscription screen and tap Redeem Code. This opens the App Store redemption screen where you can enter your code. Your access will be activated immediately.

Data & privacy

How your data is stored and protected.

Where is my data stored?
Your inspection data is stored locally on your device and backed up to your personal iCloud account via Apple's CloudKit service. PDF reports are stored in your iCloud Drive. No data is stored on third-party servers.
Can other people see my inspection data?
Only approved members of a shared project can see inspections for that project. Shared data is transmitted securely via Apple's CloudKit service. No data is publicly accessible. Your personal projects remain completely private.
What data does the DVLA lookup access?
The DVLA lookup retrieves publicly available vehicle information: make, model, fuel type, CO₂ emissions, engine capacity, and MOT/tax status. No personal data about the vehicle owner is accessed or stored.
How are NCR emails sent?
NCR notification emails are sent via Brevo, a secure email delivery service. Emails are sent from NCR@sitegatecheck.co.uk and include the inspection PDF as an attachment. Email addresses are only used for NCR delivery and are not shared with any third parties.
Can I delete my data?
You can delete individual inspections by swiping left on them in the search screen. To remove all data, delete the app from your device. PDF reports in iCloud Drive can be managed through the Files app. For complete data removal, contact support@sitegatecheck.co.uk.

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